Online Tuition

Privacy & Policy

Effective Date: 18th July 2025

Last Updated: 18th July 2025

This Privacy Policy (“Policy”) describes how FOCUZFIVE TUITIONS LLP (LLPIN: AAY-7263), having its registered office at Building No. 60/49 E, Third Floor, JC Chambers, Panampilly Nagar, Ernakulam, Kerala, India, 682036 (“Company”, “we”, “us”, or “our”), collects, uses, stores, discloses, and protects personal data of users (“you”, “your”, or “User”) in connection with the access and use of our online tuition and academic coaching services (the “Services”) offered through our website and digital platforms.

This Policy is binding upon all users who access our Services. By using our website or registering for our Services, you expressly consent to the terms of this Policy.

1. SCOPE AND APPLICABILITY

This Policy applies to all personal information collected through:

  • Our website and associated platforms;
  • Online registration or inquiry forms
  • Communication through email or chat
  • Payment and billing processes;
  • Learning management systems or third-party tools we may use in delivering the Services.

This Policy does not apply to third-party websites or services linked to our platform. We are not responsible for the privacy practices or policies of such third parties.

2. CATEGORIES OF PERSONAL DATA COLLECTED

A. Identifiable Personal Information

  • Full Name of student and/or parent/guardian
  • Email address
  • Mobile/telephone number
  • Residential address
  • School/grade details

B. Payment & Billing Information

  • Transaction details
  • Cardholder name (via third-party payment gateways)
  • Payment ID/reference (note: we do not store your credit/debit card information)

C. Device and Usage Data

  • IP address
  • Browser type, version, and settings
  • Operating system and device type
  • Date and time of website access
  • Pages and services viewed
  • Cookies and similar tracking data (in accordance with our Cookie Policy)

3. LAWFUL BASIS FOR PROCESSING

We process personal data under one or more of the following legal bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Consent

4. PURPOSE OF DATA COLLECTION

  • To register and manage user accounts;
  • To provide personalized academic instruction;
  • To schedule and deliver online tuition sessions;
  • To process payments and issue receipts;
  • To communicate service updates, alerts, and confirmations;
  • To provide support and resolve grievances;
  • To ensure system security, detect fraud, and monitor usage trends;
  • To comply with applicable legal, taxation, or regulatory obligations.

5. DISCLOSURE OF INFORMATION

We may disclose your data under the following circumstances:

  • Authorized Tutors and Staff;
  • Payment Gateway Providers;
  • Service Providers;
  • Government or Legal Authorities;
  • Business Transfers.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as mandated by applicable law. Upon expiry of the retention period, the data is securely deleted or anonymized.

7. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred or stored in jurisdictions where our third-party service providers operate. Such transfers are done in compliance with applicable data protection laws, using appropriate safeguards.

8. DATA SECURITY MEASURES

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of electronic transmission or storage is completely secure.

9. YOUR RIGHTS

  • Access
  • Correction
  • Erasure
  • Objection
  • Withdrawal of Consent
  • Data Portability

Requests should be made to info.focuzfive@gmail.com.

10. CHILDREN’S PRIVACY

We do not knowingly collect or solicit personal data from children under 13 without verified parental consent. If such data is inadvertently collected, we will delete it promptly.

11. COOKIES AND TRACKING

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. By continuing to use the website, you consent to our Cookie Policy.

12. CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any time. Changes will be communicated via website or email notifications. Continued use constitutes acceptance of the revised Policy.

13. GOVERNING LAW AND JURISDICTION

This Policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Ernakulam, Kerala.

14. CONTACT US

FOCUZFIVE TUITIONS LLP
LLPIN: AAY-7263
Email: info.focuzfive@gmail.com

Registered Address:
Building No. 60/49 E, Third Floor, JC Chambers,
Panampilly Nagar, Ernakulam, Kerala, India, 682036